Yes, if the order has not yet entered the packing process, we’re able to change it for you. Please email our Customer Support team by clicking HERE with your order number and the updated address ASAP.Don't worry, your order may have been split into more than one package. The packages have been separated after shipping and it may take a little longer for them to arrive. If you still do not receive the package or cannot find the tracking within 2 weeks, send a request to Customer Service by clicking HERE.Yes, if the order has not yet entered the packing process, we’re able to cancel the order for you. Email us at email@example.com or click Here with your order number ASAP (within 24 hours).Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team within 14 days of delivery so that we may help you further. Please be sure to provide photos/videos of the broken product, so we can best assist you!An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience!
Payments, Promos & Gift Vouchers
We accept all major credit cards, as well as PayPal, Apple Pay, Google Pay.When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days. (normally 1-3 days)Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. Some promo codes only valid for specific products or collection. And they typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure!
Shipping & Delivery
Our products usually – key word usually – ship within 1-2 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, we’d appreciate your patient! Once your order has shipped after 2-3 business days, you will receive a shipping confirmation via email with a tracking number.We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Sometimes the tracking information can be updated in time, please wait patiently.Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Support team with your order number so that we may assist you further! :)No, we’re sorry we do not ship to PO Box address and APO address, either.All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value. Please note that For all international shipments (outside the contiguous United States), any tax or duty shall be borne by the buyer.We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: India. We’ll let you know if we cannot ship to your country and will issue the refund to you of your order, so you can place the order with no worries.
Exchange and Return
Generally, all of our Fleurwee or MelodySusie products have a full 6-month warranty and 30 days money-back guaranteed from the receipt of original order. If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form HERE to let us know what we can do to help you.All Fleurwee or MelodySusie products are guaranteed, you can ask the gift giver to provide you with a copy of the receipt or to claim the warranty on your behalf.So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.